Shipping policy

• Orders are shipping through a trusted reputable provider.
• Your item usually ships within 48 business hours.
• Delivery in 3 to 9 business days everywhere in Canada.
  (Territories & rural areas can take longer)
• Only have a PO box? Contact us at info@tps-hockey.com
• You should receive a tracking number by email once your order ships. If for some reason you do not, feel free to contact customer service at info@tps-hockey.com

For any shipping-related inquiries or questions about our shipping policies, please don't hesitate to contact us via the Chat button on this site when it is activated (between 10 a.m. and 4 p.m. on business days) or send us an email at info@tps-hockey.com

What is Shipped Green Carbon Neutral Shipment?
Shipped Green is an eco-friendly shipping option that offsets the carbon emissions of your delivery by supporting verified environmental projects. A small fee is added to your order to fund initiatives like reforestation or renewable energy.

What is Shipped Shield Package Assurance?
Shipped Shield is a protection plan that covers lost, stolen, or damaged packages. If any issues occur during transit, we’ll reship your order at no extra cost. This is a hassle-free, worry-free way to experience online shopping.

Peace of mind, guaranteed.

For just pennies per order, Shipped Shield ensures:
•    Full replacement if your package is lost, stolen, or damaged—no questions asked.
•    Zero hassle—we handle all claims and reship immediately.
•    No hidden fees—your replacement ships free.

Can I select just one of these options at checkout?
No, currently Shipped Green and Shipped Shield are bundled together as a single package due to their minimal combined cost. This allows us to offer both environmental protection and delivery assurance at an affordable rate.

Shipped Green + Shield = Smarter Shipping

By keeping both options, you get:
♻️ Carbon-neutral delivery + 📦 Package protection = Responsible, worry-free shopping.

Why can't I choose them separately?
We've combined these services because:
•    The total cost remains very low
•    It simplifies the checkout process
•    It ensures all packages have both environmental offsets and protection

How do I opt out of these services?
If you prefer not to include these options:
•    Return to your shopping cart
•    Click "Checkout without Shipping Protection"
•    Complete your purchase as normal

Can I remove these options after starting checkout?
No, the only way to remove these options is by returning to your cart before proceeding to payment.

Can I cancel Shipped Green/Shipped Shield after placing my order?
No. Once your order is confirmed, these options cannot be removed or refunded.

Is Shipped Shield Assurance mandatory?
No, it’s optional—but we recommend it for high-value orders or areas with higher delivery risks. 

How is Shipped Green’s impact measured?
We partner with certified organizations to calculate and offset emissions based on your shipment’s distance and weight. You’ll receive a carbon offset certificate via email.

Does Shipped Shield cover international orders?
Yes! It applies to all deliveries, domestic and international.

How do I report a Shipment Issue to Get a Replacement or Refund?
If something goes wrong with your protected order, reporting it is easy. Just head to our Shield Centre, enter your order number and zip code, and follow the steps. 
Depending on the shipment issue, you may be asked to provide additional proof such as image, video or police report. Please note that a 7-day waiting period following delivery is required before you can declare the item stolen.